Privacy Policy
Last updated: July 9, 2026
This Privacy Policy describes how kettleform (kettleform Crisis Management Limited) collects, uses, and protects your personal information. We are committed to maintaining your privacy and handling your data responsibly and transparently.
Who We Are
We are a crisis management and business continuity planning service provider specializing in emergency response frameworks for organizations. As the data controller, we determine how your information is collected, processed, and stored. Our operations are based in Hong Kong and we comply with applicable data protection regulations.
Information We Collect
We collect information in several ways to provide and improve our services:
- Contact Information: Name, email address, phone number, and company details when you submit inquiry forms or request consultations
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and clickstream data
- Technical Data: IP address, browser type, operating system, and device identifiers through server logs and analytics
- Cookie Data: Information stored through cookies and similar technologies to enhance your browsing experience
- Communication Data: Records of correspondence with us regarding our services or inquiries
Legal Basis for Processing
We process your personal information based on the following legal grounds. First, we rely on your explicit consent when you provide information through contact forms or subscribe to communications. Second, we process data based on our legitimate interests in operating our website, understanding user behavior, and improving our services. Third, we may process information to comply with legal obligations imposed by applicable laws. Finally, we process data as necessary to fulfill contracts or prepare for potential service agreements with you.
How We Use Your Information
Your information enables us to deliver effective services and enhance your experience. We use contact information to respond to inquiries, provide consultations, and send relevant information about our crisis management solutions. We analyze usage data to understand how our website performs and identify areas for improvement. Technical and cookie data help us optimize website functionality, ensure security, and personalize content. We may also use your information to send newsletters, updates, or promotional materials if you have consented to receive them.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are as follows: contact form submissions and inquiry records are retained for up to 24 months after your last interaction with us, allowing us to maintain service continuity and address follow-up questions. Analytics and cookie data are retained for up to 14 months to provide meaningful insights into user behavior and website performance. Server logs containing technical data are retained for up to 12 months for security and troubleshooting purposes. Communication records related to consultations are retained for up to 36 months to ensure we can reference previous discussions and maintain service quality. Once the retention period expires, we securely delete or anonymize your information unless legal obligations require extended retention.
Your Rights
You have several important rights regarding your personal information. You have the right to access your data and receive a copy of the information we hold about you. You can request correction of inaccurate or incomplete information. You have the right to erasure, allowing you to request deletion of your data under certain circumstances. You can restrict how we process your information and object to specific processing activities. You have the right to data portability, meaning you can request your information in a structured, commonly-used format. You also have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal. To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small files stored on your device that help us remember your preferences and track your interactions with our website. Essential cookies are necessary for basic website functionality, while performance cookies help us understand how you use our site. Marketing cookies may be used to deliver relevant content based on your interests. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We do not engage in targeted advertising or sell your information to third parties for marketing purposes.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption protocols, secure server infrastructure, and access controls to safeguard your data. Our team undergoes regular security training, and we conduct periodic security assessments to identify and address vulnerabilities. While we strive to maintain the highest security standards, no transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.
International Data Transfers
As our operations are based in Hong Kong, your information may be processed and stored within Hong Kong and may be accessed by our team members located here. If we transfer information to other jurisdictions, we implement appropriate safeguards to ensure your data remains protected under standards comparable to those in Hong Kong. By using our services, you consent to the transfer of your information as described in this policy.
Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies before providing any information. This Privacy Policy applies only to information we collect through our website and services.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by providing additional notice such as email notification. Your continued use of our website following changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
Supervisory Authority
If you believe we have violated your privacy rights or handled your data inappropriately, you have the right to lodge a complaint with the relevant data protection authority. In Hong Kong, you can contact the Office of the Privacy Commissioner for Personal Data (PCPD), which oversees compliance with data protection laws and investigates complaints from individuals regarding unauthorized or improper handling of personal information.
Contact Us
If you have questions about this Privacy Policy, concerns about our data practices, or wish to exercise your privacy rights, please reach out to us:
Email: support@kettleform.site
Phone: +852 3756 8421
Address: Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
We will respond to your inquiries within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong.